Terms of Use

1. Acceptance of Terms and Parties

1.1. These Terms govern the relationship between OHA TECH LTD (Cyprus), the company defined in Section 13 below (the "Company"), and you, the user ("you" or "User"). The Terms apply to your use of the Lovlai mobile application, website, and other services offered under the Lovlai brand.

1.2. By accessing or using the Service, you confirm that you are at least 18 years old, have the legal capacity to enter into binding agreements, and agree to these Terms in full. The Service is strictly for adults aged 18 and over.

1.3. We may revise these Terms at any time. Material changes will be communicated via in-app notification, email, or website banner. Your continued use of the Service after a revision constitutes acceptance of the revised Terms.

1.4. The Service is provided "as is" and "as available." Your use is subject to the disclaimers and limitations in Sections 8 and 9.

2. Important Disclaimer — Nature of the Service

2.1. Lovlai provides AI-generated characters and conversations. The AI boyfriends and other AI characters available within the Service ("AI Companions") are artificial intelligence characters designed to simulate human-like interactions. They do not possess genuine emotions, intentions, consciousness, or the ability to fulfill promises in the physical world.

2.2. Conversations are fictional. Any elements within conversations that may resemble reality — including but not limited to offers of real-life meetings, promises of tangible outcomes, declarations of love, romantic commitments, relationship status, or claims of personal experience — are entirely fictional. They are generated by an AI model and should not be taken seriously.

2.3. Not a substitute for professional services. Lovlai is not a healthcare provider, mental health service, psychological counseling service, medical device, dating service, or substitute for professional advice of any kind. The Service does not provide therapy, diagnosis, treatment, matchmaking, or real-world introductions.

2.4. No guarantee of accuracy. AI-generated content may contain errors, inaccuracies, or content that does not reflect real-world facts. Do not rely on AI Companion responses for medical, legal, financial, or other professional decisions.

2.5. User responsibility. You acknowledge that you are an adult capable of distinguishing between AI-generated fiction and reality. Your use of the Service is voluntary and at your own risk.

3. Account Registration

3.1. To use the full Service, you must create an account by providing an email address, device identifier, or social login.

3.2. You agree to provide accurate registration information and keep it current. You are responsible for all activity under your account.

3.3. You may delete your account at any time via the Service settings or by contacting info@lovlai.io. Account deletion is subject to legal retention obligations described in our Privacy Policy.

3.4. We reserve the right to suspend or terminate accounts that violate these Terms.

4. The Service

4.1. What Lovlai provides. Lovlai offers an AI companion mobile app and web service where users can browse pre-built AI boyfriend characters, create custom AI characters, exchange text-based messages, send virtual gifts, view AI-generated images, use voice features, and access additional functionality through subscription or in-app purchases.

4.2. Free vs. premium. Core functionalities are available for free with daily message limits. Subscriptions and in-app purchases unlock extended features (more daily messages, premium content, custom character creation, voice calls, image generation credits, gifts, and similar).

4.3. Service modifications. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice.

4.4. Service availability. We aim for high uptime but do not guarantee uninterrupted access.

5. Third-Party Content, Intellectual Property and User Content

5.1. Our intellectual property. The Lovlai brand, application design, character designs, AI training data, prompts, software, and all related materials are owned by the Company or licensed to it. You may not copy, modify, distribute, or reverse-engineer any part of the Service without prior written permission.

5.2. User-generated content. When you create a custom character, send messages, or otherwise submit content ("User Content"), you grant the Company a worldwide, royalty-free, perpetual, sublicensable, and transferable license to use, store, reproduce, and process such content for the purpose of providing and improving the Service.

5.3. AI model improvement. Aggregated and anonymized user interactions may be used to improve our AI models and Service. Aggregated and anonymized data does not constitute personal data under applicable data protection law.

5.5. Copyright Infringement (Notice and Takedown). If you believe that User Content or other material accessible through the Service infringes your copyright, send a written notice to info@lovlai.io (subject line: "Copyright Notice").

6. Payments, Subscriptions and Refunds

6.1. Commercial roles of the parties. The Lovlai application and content are developed and technically maintained by OHA TECH LTD (Cyprus). Payment collection, billing, and subscription management are carried out by the Merchant of Record depending on the channel.

6.2. Merchant of Record by channel:

(a) Apple App Store channel. For subscriptions and in-app purchases made via the Apple App Store, the Merchant of Record is Apple Distribution International Ltd. (Ireland). All payments, billing, and refunds are subject to Apple's terms.

(b) Google Play channel. For subscriptions and in-app purchases made via Google Play, the Merchant of Record is Google Commerce Limited (Ireland). All payments and refunds are subject to Google Play's terms.

(c) Website / web payment channel. For subscriptions or one-time purchases made via lovlai.io, the Merchant of Record is OHA TECH LTD (Cyprus). Payments are processed by Stripe Payments Europe Ltd. (Ireland).

6.3-6.6. Subscriptions, Free Trials, Cancellation & Refunds

• Subscriptions auto-renew unless cancelled.
• Free trials require cancellation at least 24 hours before the trial ends.
• Mobile cancellations: Use App Store or Google Play settings.
• Web cancellations: Email info@lovlai.io with "Cancel my subscription".
• Mobile refunds are handled by Apple or Google. Web refunds are non-refundable except where required by law.

6.8. EU 14-day right of withdrawal

Consumers in the European Union and Cyprus have the right to withdraw from a contract within 14 days of purchase without giving any reason. Contact info@lovlai.io within 14 days of purchase to exercise this right.

7. User Representations and Restrictions

7.1. You represent that you are at least 18 years of age, have the legal capacity to enter into these Terms, and will use the Service only for lawful, personal, non-commercial purposes.

7.2. You agree not to:

• Use the Service to generate, request, or share content involving minors in any sexual context.
• Use the Service to plan or carry out real-world violence, harassment, or harm to specific individuals.
• Use the Service for animal abuse, bestiality, necrophilia, or non-consensual scenarios.
• Attempt to bypass content moderation systems.
• Reverse-engineer, scrape, or harvest data from the Service.
• Use the Service for commercial resale or to train competing AI models.
• Impersonate the Company, other users, or third parties.

7.3. Violations may result in immediate account suspension or termination without refund.

8. Disclaimer of Warranties

8.1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

8.2. WE DO NOT WARRANT THAT (i) THE SERVICE WILL MEET YOUR NEEDS, (ii) THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, (iii) ANY SPECIFIC RESULT OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE, OR (iv) AI-GENERATED CONTENT WILL BE FACTUALLY CORRECT OR CONSISTENT.

8.3. These limitations apply only to the maximum extent permitted by applicable law and do not affect mandatory consumer protection rights.

9. Limitation of Liability

9.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL.

9.2. THE COMPANY'S AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED EURO (EUR 100), WHICHEVER IS LESS.

9.4. Emotional reliance. You acknowledge and agree that, given the AI-fictional nature of the Service, the Company shall not be liable for any emotional, psychological, or relational consequences arising from your interactions with AI Companions.

10. Indemnification

You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claim, damage, loss, or expense (including reasonable attorney fees) arising out of (i) your breach of these Terms, (ii) your User Content, or (iii) your violation of applicable law or third-party rights.

11. Protection of Personal Data

11.1. We process personal data in accordance with our Privacy Policy, available at lovlai.io/privacy-policy.

11.2. By using the Service, you consent to the data practices described in the Privacy Policy.

11.3. You have rights under applicable data protection law including GDPR, Cyprus Law 125(I)/2018, and CCPA/CPRA. Submit requests to info@lovlai.io.

12. General Provisions

12.1. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full effect.

12.2. Governing law. These Terms are governed by the laws of the Republic of Cyprus, without regard to its conflict-of-laws principles. The competent courts of Limassol, Cyprus shall have exclusive jurisdiction.

12.4. Entire agreement. These Terms, together with the Privacy Policy and any in-app purchase terms, constitute the entire agreement between you and the Company.

13. Contact

For questions about these Terms:

Email: info@lovlai.io

Support: support.lovlai.io

Company Information:

OHA TECH LTD
Promachon Eleftherias, 1, Floor 1, Flat/Office 18/19
Agios Athanasios, 4103, Limassol
Cyprus